SKILCRAFT Services

"The GSA Philadelphia Call Center, which employs 20 people who are blind, continues its standard for high productivity. The SKILCRAFT^® Services employees are a dedicated group of individuals who do a phenomenal job in our Call Center."

—Jack R. Williams, Assistant Regional Administrator

Partnering with you to meet your service needs...
With a SKILCRAFT Services contract, you are able to utilize a workforce of talented and competent employees, who time after time, are recognized for providing outstanding quality and excellence service. Today, NIB and associated agencies perform a large variety of services. Contracting under the Javits-Wagner-O’Day (JWOD) program, opens up employment opportunities for people who are blind, and generates new career possibilities. The advantages you receive include:

• No solicitation to issue
• No bidders list to administer
• No bids to evaluate
• No increases to government staff
• A cost-effective means to contract for vital services
• Technical support such as assistance with regulatory requirements for accessibility (Section 508)

Not only do you benefit from an operational perspective, but NIB's service development team partners with you every step of the way — starting with the coordination of job requirements, job analysis, statement of work and service customization. Once the contract is in place, the SKILCRAFT Services team works with associated agencies to recommend workplace accommodations, adaptive technologies and equipment modifications. We staff and train contract employees to perform their jobs to your specifications. Once the contract is up and running, your organization benefits from their determination, dedication, hard work, loyalty and award-winning performance.

Providing award-winning, results-oriented services...
SKILCRAFT Services provides a wide range of services through contracts with the Federal Government. NIB and associated agencies place employees in positions to meet your needs – including skill levels from entry-level to the highly-specialized. From database management to call center operations, facilities management and other customized services; people who are blind are employed by federal agencies such as GSA, USDA, DLA, DSCP, Army, Navy, Air Force, Department of Justice, Department of Veterans Affairs and the Surgeon General’s Office. Take a look at the results-oriented performance of our SKILCRAFT Services employees…

Known as the “Cuban Lottery,” more than 700,000 applications for the Special Cuban Migration Program were processed under a JWOD contract with the Department of Justice in less than a year. People who are blind are the first in line to answer over 200,000 phone inquiries a year at the GSA Customer Service/Order Processing location in PA. JWOD contract employees pick up outgoing mail, sort and deliver incoming mail, and send and receive packages via express mail and courier services at the Department of State and for the embassies. Almost a quarter of a million orders are processed annually by people who are blind, providing storage; packaging and shipping for lighting supplies, tape, webbing, insignia, military uniforms and accessories to Department of Defense military units worldwide.

JWOD employees’ exemplary performance and quality contract services make it easy for you to make the right choice — SKILCRAFT Services — when you need a talented and capable workforce!

Performing a variety of services...
Nationally, NIB and associated agencies perform a large variety of service contracts. Take a look at just a sampling of the SKILCRAFT Services choices available:

Telecommunications Support, Call Center and Customer Support Services
Whether it's state-of-the-art telecommunications, customer support or call center operations, our service representatives are the voice at the other end of the line, providing customers with the information, help, support and messaging you want to provide to callers. SKILCRAFT Services works with you to customize telecommunications services to the individual needs of each job requirement, and provides staffing and training before each contract. Specialties include operation of the following communications units:

• Call Centers
• Customer Support
• Healthcare and Military Base Switchboards
• 1-800 Information Centers
• Order Taking Centers
• Telecommunications Support

Professional Services
Working with SKILCRAFT Services provides your organization with a wide range of professional service choices such as duplication of audio and videocassettes; precision embroidery; fulfillment operations in distribution and shipping centers; postal service center operations, warehousing and more. SKILCRAFT Services helps organizations streamline distribution systems, free up storage space, maintain operations and supply cost-effective vital services without increasing government staff. Highly-trained specialists perform these types of services:

• Employment placement services
• CD-ROM duplication/replication
• Catalog distribution
• EEO compliance support
• Hearing/grievance examinations
• Legal Services
• Postal service center operations
• Product assembly, parts sorting and parts machining
• Promotional, awards, recognition and recruitment item customizations
• Warehousing, product storage, shipping and distribution center operations

Support Services
Employees with specialized skills make up this SKILCRAFT Services team, providing your organization with these types of assistance: administrative and support functions, medical transcriptions, conversion of text to Braille, order processing and mailroom operations for the Federal Government. This sampling of services is essential to the efficient operation of federal agencies:

• Administrative services
• Conversion of text to Braille
• Copy center operations
• Database management
• Data entry
• Hearing Tapes Transcriptions
• Mailroom operations
• Medical Transcriptions
• Order processing

The service descriptions on this page are examples of the possibilities available under SKILCRAFT Services. When you choose SKILCRAFT, you receive quality services and top performance. Call SKILCRAFT Services for an analysis and discussion of your specific service needs, and we will work with you to contract, staff and train the employees necessary for your project.

SKILCRAFT Services Contact Information

Telephone: 800-433-2304

Service Development: 703-998-0770